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Pilot Terms

Last updated: September 2026

1. Agreement Overview

These Trial Terms govern your participation in the RetailReach 7-Day Retailer Expansion Pilot (the "Trial"). By participating in the Trial, you agree to these terms.

2. Trial Fee and Duration

The Trial requires a one-time payment of $750 USD. The Trial consists of a 7-calendar-day managed retailer outreach campaign beginning after onboarding completion.

3. Trial Services

During the Trial, RetailReach will:

  • Define your retailer ideal customer profile (ICP)
  • Research and identify relevant retailers and buyers
  • Execute managed outreach and follow-up campaigns
  • Qualify responses and identify interested retailers and buyers
  • Deliver qualified leads with retailer details
  • Provide campaign reporting

4. Client Responsibilities

As the Trial participant, you agree to:

  • Provide accurate business and targeting information
  • Complete onboarding in good faith
  • Follow up promptly on qualified leads
  • Send samples or other requested materials when a lead asks for them
  • Fulfill any resulting orders professionally
  • Provide feedback for campaign optimization

5. Qualified Lead Definition

A "qualified lead" is a response from a retailer or buyer that includes all of the following:

  • A retailer or buyer matching your agreed targeting criteria
  • Confirmed interest in your products
  • A request for a relevant next step: a sample, catalog or line sheet, wholesale pricing or terms, ordering information, or a sales conversation

Qualified leads are delivered with retailer details. Generic positive replies, auto-replies, introductions, vague interest with no clear next step, and requests for general information that do not include a next step do not qualify.

6. Refund Policy

If fewer than 5 qualified leads are delivered during the 7 calendar days, the $750 trial payment is fully refundable. To request a refund, contact hello@retailreachai.com within 14 days after Trial completion.

7. Service Credit

If you continue into the fully managed RetailReach service after the Trial, your $750 trial payment will be credited toward the managed service fees.

8. No Guarantees

RetailReach does not guarantee:

  • Purchase orders or guaranteed revenue
  • That leads will convert to orders
  • Specific retailer responses or placements
  • That Trial results will continue in ongoing service

Converting leads into orders depends on brand presence, product uniqueness, pricing, terms, ease of ordering, sales follow-up, inventory, and other factors outside RetailReach's control. Historically, 15–50% of leads convert into purchase orders.

9. Campaign Exclusions

RetailReach reserves the right to exclude or modify campaigns for:

  • Products that do not meet qualification criteria
  • Inappropriate or misleading targeting
  • Unethical or illegal business practices
  • Violations of these terms or good faith cooperation

10. Post-Trial Continuation

After Trial completion, you may:

  • Continue into the fully managed service (with $750 credit)
  • Conclude participation with all generated opportunities

Continuation requires separate agreement and is not automatic.

11. Data and Results

All retailer opportunities generated during the Trial belong to you. RetailReach retains the right to use anonymized data for internal analytics and case studies.

12. Client Cooperation

Both parties agree to cooperate in good faith throughout the Trial. RetailReach's obligations depend on timely client responses, accurate information, and appropriate follow-through.

13. Governing Law and Dispute Resolution

These terms shall be governed by the laws of the United States and the laws of the State of Wyoming. Any disputes arising from these terms shall be resolved through binding arbitration in Wyoming in accordance with the rules of the American Arbitration Association.

14. Termination

RetailReach may terminate the Trial for:

  • Material breach of these terms
  • Lack of good faith cooperation
  • Inappropriate targeting or messaging
  • Other reasonable cause

15. Entire Agreement

These terms, together with the Website Terms and Privacy Policy, constitute the entire agreement regarding the Trial.

16. Contact Information

For questions about these terms, contact us at: hello@retailreachai.com

17. Legal Disclaimer

This document is for informational purposes only and does not constitute legal advice or create any binding obligations until reviewed and executed by qualified legal counsel. Please consult with qualified legal counsel for advice on your specific situation.